Local pick-up is available for customers located in the DFW area. All orders selected for local pick - up will be available the next business day, excluding holidays. Please enter an email in the notes box at checkout to receive an email from our team with time and location for pick-up. 

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Online orders will be processed and shipped within 1-3 business days from date of purchase. Shipped orders will be sent via USPS with a tracking number (US only). Unfortunately,  we are not responsible for returned, damaged, lost, or stolen packages. We will  only ship to the address provided at checkout. If a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee.

*Shipping fees are non-refundable.*

Due to COVID 19 restrictions, we are not accepting returns at this time, ALL SALES ARE FINAL. However, we will happily accept exchanges within two days of receiving your item on the same product, only if your size is in stock. If the item is defective or you have received the wrong item , please email us ASAP for a resolution , sweetunicornsfactory@gmail.com.
Anything purchased with any form of personalization is a FINAL SALE and will not be eligible for return or exchange.
All sales items are FINAL SALE and will not be eligible for return or exchange.